Ruby

Permanent Full Time Pet Care

Singapore
205 times favorited
60 recurring guests
Last contacted today
Lives with 1 dog, 1 cat and 4 pets
Lives with Shih Tzu Ini
1 h ago
Last activity
<44h
Response time
Doggy Day Care
Doggy day care
Daytime care, at the sitter's home
50 SGD for each additional pet
55 SGD
/day
All services and rates

About Ruby

My background:

  • Grew up with several pets since young, a handful were entrusted to me by previous clients who relocate out of the country
  • Have medical background as my dad was a medical doctor, also had animal science background during overseas studies in the USA
  • Full time permanent pet sitter for over 20 years, handled SEVERAL hundreds of pets, well-versed in a variety of different pet behaviors including skittish cats and dogs
  • Several condo guards know me very well through years of familiarity and my consistency, labelled me as the resident pet sitter
  • Volunteer at animal shelters in transportation and food donation drive
  • Strong network with dog trainers and full time pet sitters/boarders, thus we often have news updates
  • consultant for new dog boarders/trainers, accompanied dog owners to animal shelters for adoption, helped screen for potential adopters
  •  CAUTION:

    1. Hire me at your own risk! Dogs owners stop by my house to have their dogs socialized and these dogs refuse to leave. Dogs pull their owners towards my van, my house or me, some refuse to go home after spending time at my house. Dogs living nearby pulled their owners all the way to my house. Some dogs have biological clocks in them, they remind their owners it's time to come oever to my place. Some dogs have withdrawal symptoms upon returning home, they miss their bonding time at my place

    2. Pet owners have feedback on social media that their pet sitters left them in the lurch at the last minute, are busy with their work and thus overslept and skipped visits, or got their (pet sitters') own maids to walk the dogs, skipped house sitting and left pets alone at the home, refused to return the pets to the owners, etc - despite having good reviews. Upon investigating, these pet owners are attracted to the pet sitters' cheap rates. Many of these pet sitters are not genuine full time pet sitters and have little experience

    Skittish/reactive pets: animals don't choose pet sitters based on scent or looks but through humans' body languages. When animals sense humans' fear, it activates their hunting mode and they chase after the fearful human. Many locally experienced pet sitters got injured, resulting fear in entering the pets' homes. Skittish pets look up to those who exhibit calm confidence and strong leadership (of the pack or pride). 


    PRIORITY, and the importance of sticking to one pet sitter:

    • condo security guards prefer familiar consistent faces, they have refused entry to several unfamiliar pet sitters during Covid. Some clients ended up cancelling their pet sitters and hired me on the spot!
    • during peak periods and festive seasons, we give priority to regular loyal clients, because new pets mean new issues, so start now to be a regular client
    • pets settle down immediately when they are already familiar with my voice, tone, no-nonsense style and/or with my home protocols. I study them (I need to know them well enough to match their personalities), build strong, long term relationships with them (and their owners) and treat them like my very own, so I actually risk my emotions when these pets passed on or relocate. They are VERY attached to me, sometimes fixated on me (clients and their dogs' trainers/groomers can attest) and this makes it easier to reinforce discipline and correct them. Clients also reported dogs' discipline improvement at home. I have the same clients for up to 10++ years or until their pets' last days,
    • many cat owners contact several pet sitters out of desperation or go by feeling ("Sorry Ruby, we feel that this other pet sitter goes better with my cats") but ended up changing pet sitters every few months ("Our many previous pet sitters didn't work out with us" or "We didn't expect our pet sitters to disappoint us". Poor intuition?). It's pointless to contact me if you contact several other pet sitters of different calibre/experience as well, unless you genuinely want my very unique kind of background, experience and long term consistency. 
    • A few pet owners actually admitted that they chose other pet sitters over me based on "good feeling" and their cats seem to "connect better" with this other certain pet sitter, but came back to me ultimately because the pet sitters are inconsistent or disappeared one day. Pet sitter's LONG history (at least 7-8 years), commitment and priorities are more important than instant connection that doesn't last.

      Rates/Hours (managed only by me and my hubby, we are not super humans):

      • long term, consistent, committed, go extra miles, quality services - many clients stick to us forever
      • cat/rabbit sitting - I only accept flexible timings, for example anytime between 10am to 12pm or anytime between 7 to 10pm, instead of "must be 7am and 7pm"
      • dog walking - from 10am onwards, not earlier, and flexible hours needed
      • house sitting for dogs - only nearby my home as I have to run errands everyday, thus I will not take dogs with separation anxiety, nor require me to be around the entire time. Your friendly dog may get to join in small group (up to 3) of pack walks or dog runs
      • Misconception: "pets will die of hunger or have health issues if they don't eat at strict timings like 7am". Timings are dictated by humans, and sometimes pets purposely delay breakfast for hours or even skip it because they don't need the energy in the morning to hunt. I notice that most pets finish up their meals if they eat at a later timing.

        Passion involves long term (several years), persevering despite hard times like Covid, being physically exhausted and not paid well, but found love and joy through it all. ALL regular clients and visitors feedback that I work the hardest among all pet sitters/boarders/hotels they had used previously, to the point that they pay me up to double, and encourage me to take breaks and go for a holiday.

        Our style: I am a firm and strict handler towards dogs, my husband is on the softer side. We feel disturbed when we see dogs exhibit bad habits or behavioral issues. Thus dogs should already have good recall training from their owners. We are educators so we believe in discipline and reinforcement, not overly positive because different dogs respond through different methods - one method doesn't fit all, some don't respond to positive reinforcement even after several years, some take balanced reinforcements better which we are more inclined to. We received well rounded education, we excel in sports, we have a thirst for knowledge esp in wildlife - naturally we want the pets to stay slim and fit, be well rounded, independent, agile and quick in their reflexes as these are survival skills in the wild. We believe in dog socialization and small groups of pack walking because dogs learn, increase their confidence and get exposed to other dog behaviors too.

        Dog Walking/pet visits - only at very nearby homes:

        Please ensure that there is free visitor parking. My face is an access pass to about 30 condos due to my excellent PR. I have forged strong friendships with cleaners and security guards (some greet me in pet languages, some lunch with me). I have brought pets to the vet, reached homes not easily accessible, handled homes' water leakage and ant/roach problem. We have cared for pets' ill health and heartbreaking last moments while owners are away. 

        We may have done much dog stuff, but ironically, we are cat people. I have owned more cats/rabbits than dogs. As a cat sitter, I have easily tackled shy/skittish cats. Such cats will not be bribed. They look for certain cat sitters' personality. I studied big cats and their hunting skills/instincts from lion rehabilitation camps, and have (unexpectedly) turned some outdoor cats, Bengal, Turkish Van, Maine Coon, Persians, Ragdolls, Siberian etc into panting ninjas! 

        There are 2 types of cat/rabbit owners:

        1. those who are only concerned about getting their pets fed and cleaned at specific early timings, and

        2. those who give pet sitters the timing flexibility and the freedom to bond with their pets. I am inclined to the latter and spend much time with clients' cats on freer days, that's why I have many clients who stayed with me for nearly 10 years, and counting. Pet sitters who can stick to your specific early timings, don't last. I firmly believe in spending time establishing strong bonds naturally rather than rushing to connect with pets instantly, to meet timings, feed, clean walk, etc, then rushing off to the next pet or appointment or to work.

        Disciplined dog walks:

        Please ensure that there is free visitor parking. I do not accept dogs that constantly pull or pull hard during their walks or lunge towards other dogs, because these issues should be resolved by hiring a dog trainer, and I am not one. I reinforce commands and good habits, and help dogs focus and tire them out by keeping them on constant move. I have intercepted confrontation between dogs whose helpers, young or inexperienced dog owners and dog walkers are unable to control on the streets, at dog parks, etc. I have warded off stray dogs and aggressive dogs who attempted to charge towards my clients' dogs. Clients, other dog owners and delivery men often feedback that they meet inexperienced dog walkers who are glued to the phones and couldn't handle the dogs. Thus it's not just about walking dogs but also possessing leadership quality and skills set. 

        Dog runs/parks:

        If you want your dog to have a good run at the dog park, you can contact me for this service too. There will be a small additional charge for transport.

        House sitting (only at very nearby homes):

        Please ensure that there is free visitor parking. Your dog may get to join walks and socialize with other dogs that need walks too, provided he/she is friendly. He/she can also come to my place to have a good run and we will return to your home for overnight stays. I am frugal and a hygiene freak, I have even taught clients on how to save on electricity.

        Dog boarding

        Contact me only if your dog loves space, grass, exercise, listening to commands.

        Match your dog with the boarder's personality (indoor/outdoor, introvert/extrovert?) AND place. Usually your dog's personality follows yours. Passive owner, passive dog. Active owner, active dog. If your dog needs only 1 walk/day and 24 hours of pampering indoor play with AC, 90% of the boarders offer these at cheap rates. If you have a medium to large active dog with physical potentials or loves ball/frisbee training, we have already taught several dogs to be quick, agile and sharp through their constant stays at our place. We also use balls and toys to reinforce their basic commands and teach new vocabulary.

        I look a lot at matching dogs' personalities. I believe in building bonds and relationships, so I pass on this energy to the regular dogs at my place who also form strong bonds and deep friendships one another. Some even found soulmates! They often look forward to meeting one another, they remember one another fondly even if they haven't met for months or even 1-2 years due to Covid, they sense it when their friends passed away or relocate permanently. Their owners also fondly remember their doggy's buddies, and admit that they don't find this kind of special and consistent friendships in other doggy daycare/boarding. 

        Doggy daycare:

        At a non luxurious landed home with a big garden for a dog's good run. 5 Most outstanding features highlighted by regular clients are the space, the dogs' discipline (very well trained and well behaved), well ventilated (several huge commercial fans), cleanliness, the soothing music. I have very strict requirements, and will only limit to few dogs per day. Dogs must:

        1. be up to date with vaccinations, on regular Nexguard or similar, AND have yearly Bordetella vax. I have had 2 clients' dogs caught cold and kennel cough from other daycare and groomer's, and then came over to my place. Fortunately it didn't spread to other dogs due to my place's natural ventillation

        2. be neutered/spayed if they are over 18 months. There have been unpleasant incidents involving unneutered dogs, they could be the aggressor or they could be targets of aggression

        3. be friendly to humans and well socialized with other dogs. I cannot afford skittish dogs who need much time to warm up to humans or are selective towards certain dogs. I need to provide a safe environment for other clients' dogs

        4. have ZERO separation anxiety, ZERO attempts to escape/climb fences/dash out of open fences and doors, unnecesssary barking/whining. I don't provide 24/7 service because I run errands for a few hours everyday. I don't want my neighbors to complain.

        I give priority to dogs who are fully crate (caged box, not playpen, not fence) trained, not semi (given up after a few months) crate trained. OR dogs who are independent, well behaved, well trained and take commands very well.


        My advice when looking for a daycare boarding:

        1. Go to one that's nearby. Long journey rides by commercial daycare/boarding with much starting and stopping, poor driving skills by outsourced drivers have caused a number of my clients' dogs to be sick, traumatized, skittish. Your dog's health and welfare are more important than finishing up the expensive package that you have purchased from the commercial daycare/boarding place. The 2 to 4 hours total journey ride could have been better spent at a nearby doggy daycare

        2. Go for strong physique boarders. Many dog owners reported that their active dogs are rejected by many doggy daycare because boarders find that it's too much work, thus these dogs got bored and depressed, videos show that little was done

        3. When there is lack of discipline due to overcrowding of dogs, due to high turnover rate of part time and inexperienced pet sitters, since most of them are outsourced, lowly paid, not trained, no knowledge of handling fights or treating wounds, AVOID. Dogs may be tired at the end of the day, but clients noticed that they picked up bad behaviors from other dogs. There are a few expensive and high end ones which my clients used to patronized - their dogs went home injured (and hospitalized), traumatized, got pregnant (!) despite having cameras at the daycare boarding facilities

        4. Go for one that alternates between aircon and strong fans/natural breeze. Sick dogs infect others easily at enclosed rooms that promote 24 hours aircon where bacteria thrive and spread easily at cold temperatures. Too much aircon discourages your dogs from getting out of their comfort zone, because cold air stiffens your dog's joints, especially those that are slim, and thus they lose less heat and energy 


        Pics/Videos:

        I usually send a set of quality pics/video clips once at the end of the day. I am not the kind who spams every few hours. Being a perfectionist and a wildlife photographer, I won't send much if I am dissatisfied with my pictures. I don't take pics of all walks, because I need to correct their bad habits and look out for sudden dog confrontations. I don't wish to be distracted by phone messages, so dog owners who hire me ought to trust me. If your pet sitter is over responsive, you know that he/she is often looking at the phone and not focusing on her job. I once had a new client who expected me to respond immediately every time she texted me, otherwise she considers me unresponsive. During peak periods, I am extremely busy with all clients' pets and constant cleaning, I would need a few hours to respond occasionally. 


        Pet taxi/transportation (REGISTERED pet care service business since mid 2018):

        I used to ferry dogs in my Honda Civic for several years but since 6 years ago I own a van which dogs prefer due to bigger space. Dog trainers and regular clients have been using my services for emergencies, grooming, beach/park outings since it's easier to get hold of me as compared to other pet transport. I love driving (and motorcycling), and have clocked at least 100,000km in total on the roads of overseas countries that I have self driven. 

        Volunteering:

        I have assisted in cat hoarding cases, I volunteer in food collection and transport for animal shelters and communities, forge friendships with staff volunteers and rescuers. I coordinate with pet food suppliers who either donate or sell me bulks of food at extremely low prices. I store the food at my place, organize and send them to the stray animals communities and pet shelters (Mercylight, Mdm Wong's shelter, SOSD, Causes for Animals). If you have any unwanted food, cage, cat litter, newspapers, pee pads, old towels, old blankets, and wish to donate, please don't hesitate to contact me and I will come pick them up. 


        Why many pet sitters and dog boarders quitted:

        1. It's not a well-paid job, many will leave for a BETTER paying job in order to survive financially. Many place their own priorities above clients' pets. Cheap services don't last beyond a year - I saw a pet owner praised on a pet sitter's profile for her cheap services, the pet sitter quitted a few weeks later.

        2. Most pet sitters, dog walkers/boarders don't go through pet related education and trainings, thus they are clueless when pet health issues, behavioral issues and dog conflicts occur. All these actually require alot alot alot of self study, readups and research. Some clients interviewed over 10 pet sitters and revealed that most lacked knowledge, including those self proclaimed professionals.

        3. When there's no flexibility especially in timings, pet sitters quit. You won't be able to find regular pet sitters or dog walkers who do it at 7 or 8am for more than a year. I think I was the only one in Singapore who did it for 5 years before Covid, then I quitted doing it at those hours, esp after pet owners themselves are inconsistent or texted to cancel at 7am on the spot. 

        Ruby's services

        At the sitter's home

        Doggy Day Care
        Doggy Day Care
        Daytime care for your dog at the sitter's home.
        50 SGD for each additional pet
        55 SGD
        /day
        Dog Boarding
        Dog Boarding
        Overnight stay at the sitter's home
        65 SGD for each additional pet
        70 SGD
        /night

        At your home

        Dog Walking
        Dog Walking
        An experienced dog walker will pick up your dog from your home for a 30 min walk
        10 SGD for each additional pet
        35 SGD
        /walk
        One home visit a day
        One home visit a day
        Book a pet sitter to stop by your home to feed and play with your pet
        35 SGD
        /day
        House Sitting
        House Sitting
        A sitter stays overnight in your home and cares for your pet
        100 SGD
        /night
        Two home visits a day
        Two home visits a day
        Two drop-in visits for your pet
        70 SGD
        /day

        Ruby also offers

        Pick up / drop off

        Cancellation policy: Moderate

        Full refund if canceled before 12:00 p.m. 7 days before the booking, 50% refund afterward.

        No refund is payable if the booking is canceled on or after the start date.

        Note: All times are based on the sitter’s time zone

        Doggy day care and Dog walks always have a flexible cancellation policy:

        Full refund if canceled before 12:00 p.m. one day before the booking, 50% refund afterward.

        No refund is payable if the booking is canceled on or after the start date.

        Reviews

        starstarstarstarstar
        Communication
        starstarstarstarstar
        Conscientious
        starstarstarstarstar
        Profile accuracy
        starstarstarstarstar
        Treatment of animals
        starstarstarstarstar
        Value
        starstarstarstarstar
        Home Visits
        Jennifer, 2023-10-16

        Thank you, Ruby, for looking after my two cats with great care. One of my cats is extremely shy, and Ruby managed to have her come to play and eat. I also got pictures and videos every day ☺️

        starstarstarstarstar
        Home Visits
        Kim, 2022-12-21

        Ruby is an excellent pet-sitter for our cat--she is extremely detailed and attentive to his needs and how he feels. She also gives us daily updates. We highly recommend her services!

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        Availability

        Ruby's Pets

        Katy
        Cat
        Snowy
        Rabbit
        Browny
        Rabbit
        Nosy
        Rabbit
        Spirit
        Rabbit
        Ini
        Shih Tzu

        About Ruby's Home

        Accepted pets

        Puppies
        < 1 year
        Dog sizes
        0-40 kg
        Dog ages
        0-20 years
        Dog sex
        Female & Male

        Ruby's home

        A medium outdoor area
        Has no kids
        A fully fenced backyard
        Emergency transport

        Walking areas

        Nearby off-leash dog area
        Urban, City park & Forest

        Skills

        Specific Skills

        I speak English & Chinese
        +20 years of experience
        Familiar with dog training techniques
        Gift of instruction - especially in the areas of animals and performing arts. I have been coaching since a teenager to music students, english students, adult choirs, youth choirs and pet assistants. High level of patience and creativity. Highly sought after (as a music coach and judge for competitions, and pet sitter), have been interviewed by both local and overseas media a number of times but managed to keep a low profile as I am not comfy being in the limelight and I don't want to tire myself. I hardly have breaks. Had been offered positions such as music pastor, choir director, university music advisor, assistant dog trainer, etc, but I declined all. Gift of leadership - often chosen by others (but if given a choice, I prefer to chill and work behind scenes) to lead in performing arts area because I am firm and assertive, I build relationships and communicate/articulate well - probably contributed to easy bonding with cats and successful walking of stubborn and selective dogs. I am a pack leader! Some dog owners told me that their dog trainers needed a few sessions to get their dogs to do something, whereas the moment their dogs see me for the first time, they just obey me instantly. I have encountered strangers' dogs who listened to my commands, and not their owners' or trainers'. Unfortunately, I am not a dog trainer. I am not qualified. Maybe I should have gone for training during my younger days. Maybe it's my leadership quality (which I don't deny it, yet don't use much of it) that commands respect. Maybe it's my unique voice tone. It's only in the recent years I realized I can handle aggressive dogs and cats (actually I am very very scared too, and I prefer not to handle such). I was puzzled on occasions where clients' dogs bit everyone (family members, maids, other dog walkers) except me, or aggressive cats hesitate attacking me. It does require some guts, wit, brains and knowledge, but aggressive pets are cynical and would only trust humans of VERY high integrity and genuine love. Resourceful - I am very well travelled and thus blessed to have very good knowledge and connections, so I know where to get quality stuff at good deals. I have driven in to Malaysia (right up to KL) hundreds of times already. Excellent driving skills, even in heavy downpour with zero visibility or on streets with zero lamp posts and reflectors (yes, Africa) - I have been told that I drive more than an average American in the USA due to the many national parks I have visited. Driven all kinds of cars, MPVs, SUVs, vans, both automatic and manual (Africa only rent out manual gear cars). Rode a motorbike for 10 years but stopped after getting married. Wanted to try class 4, but no time. I have also mastered the skill of driving humans and pets with extreme motion sickness. Overseas drivers have actually allowed me to take over the wheels when passengers started puking. I have been headhunted by doggy daycare centres to be their driver (because a lot of dogs puke when others drive) but I declined. Besides music and animals, driving, travelling and photography are my passion. Planner - I research and plan most of my overseas itineraries since I do alot alot of self driving, thus my geography is good. I have helped friends with theirs too and given clients much recommendation for their travel. Sharp sense of sight (very observant, detect movements quickly), hearing (can hear distant noises like water drips/running, slight movement noise, high pitches - did much sound mixing for music bands in the past, ears get painful at even tiny feedback, high pitches and screaming kids), smell (can detect a roach, rat or certain animal in an enclosed area; nauseate upon bad smell). Personality - free spirited, adventurous, rugged, strict, fussy, selective, meticulous, cautious, firm, assertive, dedicated, consistent, gutsy, frugal. I am very much a cat person but many tell me that I am very good with dogs as I pass on calm energy to them.

        Experience with

        Animal welfare as a volunteer
        Rescuing pets
        Behavioural problems

        Stats

        SMS
        Verified
        Email
        Verified
        Ruby

        Ruby

        Permanent Full Time Pet Care

        Singapore
        Doggy Day Care
        Doggy day care
        Daytime care, at the sitter's home
        50 SGD for each additional pet
        55 SGD
        /day
        All services and rates
        Contact Ruby

        Cancellation policy: Moderate

        Full refund if canceled before 12:00 p.m. 7 days before the booking, 50% refund afterward.

        No refund is payable if the booking is canceled on or after the start date.

        Note: All times are based on the sitter’s time zone

        Doggy day care and Dog walks always have a flexible cancellation policy:

        Full refund if canceled before 12:00 p.m. one day before the booking, 50% refund afterward.

        No refund is payable if the booking is canceled on or after the start date.

        Book via Pawshake to enjoy The Pawshake Guarantee, in-house customer support, booking guarantee, safe cashless payments, no booking fees, no change fees, daily updates and more!

        Contact Ruby